Interpreting Platform

AvantInterpret is the platform our clients use to handle their remote interpreting needs.  If you handle hundreds of calls a day, AvantInterpret is accessible to your entire team and provides reports to help you track language pairs, staff usage, and call durations.  If you only anticipate occasional use, having AvantInterpret set up as an as-needed solution brings peace of mind. With no set-up fees, it costs nothing to be prepared. To be caught unprepared when a patient or customer needs your support can be far more costly. Connect with us for seamless language solutions.

Your Benefits

Whether you require continuous interpreting services for a patient advice line, scheduled remote interpreting for interacting with your clinical trial patients, or urgent services for unexpected needs, AvantInterpret is here to assist. The platform is equipped with features that simplify connecting with an interpreter and communicating with people from culturally and linguistically diverse backgrounds.  

• Remote Access
• No Minimum Fee
• On-Demand Interpreting
• No Set-Up Fees
• Support for 150+ Languages
• Local Interpreters
• Specialised Interpreters
• Regulatory Compliance
• Phone Line and Web App
• Reporting and Data Analytics

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Situations

Instant Communication

Need an on-demand phone interpreting solution for patient or customer help lines? With AvantInterpret, your call center or office staff contact us as needed, using our app, browser, or phone line. This OPI (over-the-phone interpreting) solution is great for communicating with your multicultural patient base, answering product safety questions from consumers, or providing interpreting support to clinical trial participants. With interpreters available 24/7, supporting different time zones is easier than ever. 

Face-To-Face Support

Prefer to see the interpreter you’re working with? Our VRI (video-remote interpreting) solution allows you to bring the interpreter up on the device of your choice. Your team selects a language (including sign languages) within our application or through our web browser platform and reaches an interpreter within seconds. This option helps provide visual cues and is great for medical appointments or other situations where a more personal touch is beneficial.  

Event Facilitation

Looking for help providing interpreters at a virtual conference, meeting, or other event? Check out our Interpreting Solutions page or contact a member of our team to discuss pre-scheduling interpreters for this. If the AvantInterpret platform doesn’t cover your event needs, our interpreters are also available to join the meeting platform of your choice, with optional technical support offered through the Avantpage Life Sciences team. 

Simple

When you’re ready to set up your AvantInterpret account, we can customise the solution for your organisation. Our goal is to simplify the process so that you can access a phone or video interpreter at any time. The following features of the interpreting platform help us achieve this goal so that you can focus on what matters most: the conversation. 

• Accessible by phone, app, or web browser
• Simple sign-in with unique username and password
• Dropdown menus to select language
• Option for phone (OPI) or video (VRI) interpreting
• Human operator option for help identifying a language
• Over 150 language pairs available in one place
• Pre-set data gathering for your records (language, department, caller name, etc.)
• Remote sign language options available in the same platform

Cost Effective

We designed AvantInterpret to support our clients on demand. We understand that usage varies greatly from one organization to another and that high costs can be a barrier to providing this critical service to your patients and customers. That’s why we found a way to eliminate set up fees and charge you only for time used. 

• No set up fees
• No charge to customise your dashboard
• No minimum usage requirements
• Billed only for minutes used
• Competitive rates for qualified interpreters
• 24/7 availability at no extra cost

Secure

When you include a third party in your phone or video calls, you need to trust that your patient, customer, or company information is safe. At Avantpage Life Sciences, we share this priority. AvantInterpret is a secure, cloud-based platform that encrypts all data and complies with GDPR, HIPAA, and other data security regulations. Our remote interpreters are trained in security best practices and are required to follow all our privacy and confidentiality protection regulations.