Interpreting

Whether your organization is directly involved in patient care or is launching a medical device or pharmaceutical product in the global market, you are bound to encounter a language barrier somewhere along the line. When you need immediate oral communication with a patient, consumer, or corporate stakeholder, Avantpage Life Sciences has a state-of-the-art remote interpreting solution to remove that barrier.

In a world where remote work and digital health have become commonplace, you need this instant communication to be reliable without breaking the bank. Our flexible, cost-effective, 24/7 phone and video solution is here to help you succeed. Connect with us for seamless language solutions.

Multilingual Accessibility

Ensuring accessibility through interpreting in the European life sciences sector is crucial for patient care, clinical trials, and medication management. Interpreting services help non-native speakers understand medical information, participate in clinical trials, and adhere to medication protocols. This fosters inclusivity, improves patient outcomes, and ensures compliance with regulatory standards.

Types of Interpreting Solutions

The needs of your organization are unique and Avantpage Life Sciences is here to provide the most appropriate solution for you and your patients, customers, or product end users. In today’s world, more and more consumers are conducting aspects of their daily lives and business virtually. Avantpage Life Sciences has responded to this with a modern solution that provides seamless access to qualified interpreters in over 150 languages. Geographic location and time zone differences no longer hold you back in the scheduling of this service.

Resolving queries with satisfaction before ending the call. Shot of a young call centre agent working on a computer in an office.

Phone Interpreting

For on demand, voice-only interpreting assistance, you can connect with an Avantpage Life Sciences interpreter by dialing a dedicated phone number or directly through our app. This is a simple, cost-effective way of enhancing your customer service and improving the patient or consumer experience in any language. With no set-up fee or minimum usage, you pay only for the time spent with an interpreter on the line.

Video Interpreting

Video remote interpreting adds a level of personal touch and can enhance communication thanks to the ability to read visual cues during a medical appointment or other remote call. By using our app, you can dial up a qualified interpreter in under 30 seconds, bringing them into the room with you via the device of your choice. This service includes sign languages and can be scheduled or used on demand. You are only billed for minutes used.

On-site Interpreting

There are some situations in which an in-person interpreter, or team of interpreters, is preferred. Speak to Avantpage Life Sciences about our availability for your ongoing onsite needs or one-off event. We provide local interpreters in many languages, with equipment available if required.

Ensuring Clarity

Interpreting in the life sciences sector is vital across various settings. In administrative health settings, it ensures clear communication of policies. Clinical trials benefit from accurate participant understanding. Emergency services rely on interpreters for swift, effective response. Hospitals and medical offices use interpreting for patient care. Consumer help lines and corporate meetings also depend on multilingual accessibility for seamless interactions.

Administrative Health Settings

When you use our remote interpreting platform, any member of staff at your organisation has access to a phone or video interpreter on demand. Doctors and nurses are not the only touchpoint for a patient experiencing a language barrier. They may need help scheduling, understanding post-care instructions, ordering prescriptions, and many other things along the way. Whether you are a public or private provider, you can count on Avantpage Life Sciences to ease communication with your growing multicultural patient population.

Clinical Trials

Your trials are more inclusive, and you offer opportunities to a far greater network of participants, when language is not a barrier. Ensure that all participants fully understand study information and have their questions answered by providing instant access to a trained medical interpreter. Our platform allows for group interpreting at information sessions or a one-on-one solution for individual participants. Keep costs down by using our on-demand app, available on multiple devices with 24/7 access to voice or video interpreters.

Emergency Services

Emergency personnel never know exactly what to expect when they respond to an urgent callout. If a language barrier presents itself in an emergency, it can seriously impact your staff’s ability to perform their job. Avantpage Life Sciences’ on-demand remote interpreting solution allows ambulance or other medical teams to reach an interpreter in under 30 seconds. Our medical interpreters are trained to handle difficult situations, and help you improve outcomes by ensuring clear communication when you need it most

Hospitals and Medical Offices

Improve your patients’ experience by offering critical interpreting support that helps them fully understand and participate in their healthcare journey. Our interpreters are experts in medical terminology and trained to handle difficult, sensitive conversations. When your staff has instant access to a phone or video interpreter at the click of a button, they can truly focus on what they do best: providing quality care to every individual, regardless of their language.

Consumer Help Lines

Enhance consumer experience and improve patient safety by ensuring that the end users of your drug or product can access assistance at any time, in any language. With our on-demand solution, available via phone or on multiple devices, your helpline staff can reach a specialised interpreter in under 30 seconds. Language volumes can be difficult to predict in an international market. Our solution, with no set- up fees or minimum charges, eliminates the need to hire multilingual customer representatives and provides world-class service for every caller.

Corporate Meetings

Whether you’re in the biotech, pharmaceutical, or medical device industry, the road to product success is long and involves many stakeholders. If those (these?) stakeholders don’t speak the same language, you can rely on Avantpage Life Sciences to facilitate your meetings in a variety of settings. Our remote interpreters are available to join your virtual conference calls or events via Zoom, Teams, WebEx, Skype, or any other platform of your choice. Speak to us about your event if you require one or more onsite interpreters for an in-person gathering.

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Experience the power of our interpreting platform—request a demo to see how it enhances multilingual communication in life sciences.

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